Terms of use

Terms of use

Terms of use

1. Definitions

The following terms and expressions have the meanings set out below.

Builder” means any third party User using the Services to build Flows for its own use or for sale or free release on the Marketplace;

Customer” means any User downloading or purchasing Flows on the Marketplace;

Flow” means any service, software, app or any other content developed or built by a Builder or Unblock using the Platform;

Licensor” means the Builder or Unblock when licensing Flows to Customers on the Marketplace;

Marketplace” means the online marketplace available on the Site where Customers can download, purchase or in any other way use or obtain Flows from Licensor;

Services” means the products and services available on the Site through the Platform, including but not limited to AI, chat, co-browsing, or for professionals only, services and products to build Flows;

Site” means the website, including the Platform and the Marketplace;

Terms” means these Unblock’s terms and conditions of use;

Unblock” means Unblock SRL, Avenue Louise 231, 1050 Ixelles, registered at the Crossroads Bank of Enterprises under number 0795.333.583, RPR/RPM Brussels;

Platform” means that part of the Site where the User can access the Services;

User” means any visitor to the Site and any person who creates one or more accounts to use the Services, including Customers and Builders.

2. Scope

These Terms contain the terms and conditions that govern and apply to the access to and use of the Site and the Services.

The Site is owned by Unblock, and is developed and maintained using Framer and DigitalOcean.

By using the Site, the User acknowledges that he/she has read these Terms and accepts them without reservation. The application of deviating conditions and/or conditions of the User is expressly excluded, unless otherwise agreed in writing by Unblock. Unblock will not make the approved version of the Terms available and will not archive it.

The Terms consist of two parts:

  • Section I : general provisions governing the access to and use of the Site, including the Marketplace, by all Users;

  • Section II: specific additional provisions governing the Marketplace and purchase of Flows.

The Site is available in English.

3. Access to the site

3.1  Registration and access

In order to access the Services and use the Platform, Users must create a user account. The User must provide accurate and complete information to register for an account with Unblock. When the User registers an account with Unblock and, if applicable, has paid the fee, the User receives access to use the Platform for private or business purposes.

The User uses the Services in accordance with the terms and restrictions applicable to the Services chosen by the User.

Unblock reserves the right to make access to the Site or certain Services subject to different access requirements or to the creation of a separate account for Customers and Builders.

3.2 Right of withdrawal

If registration and access to the Platform is subject to a fee, the User acting as a consumer has in principle a statutory right of withdrawal. However, when purchasing access to the Platform, the Users agree that this access is made available to them immediately and thereby expressly waive their statutory right of withdrawal.

This is without prejudice the right to terminate the agreement in accordance with Article 8 or to any right of withdrawal the Customer acting as consumer may have when purchasing Flows from the Marketplace (see Section 2).

3.3 General restrictions on use

When using the Site, the User undertakes not to :

(i) use it for any purpose that is unlawful, fraudulent, tortious, abusive, invasive of another’s privacy, harassing, defamatory, obscene, threatening or hateful.

(ii) collect or store unlawfully personal data of other Users;

(iii) use it for commercial purposes, including the use of junk mail, surveys, spam, chain letters, pyramid schemes or any other form of unauthorized solicitation or communication, without prejudice to Builder’s provision or sale of Flows on the Marketplace;

(iv) use the Services to develop a platform that competes with Unblock or Platform;

(v) upload or transmit any material that contains viruses or any other code, files or programs that may interrupt, limit or interfere or attempt to interfere with the proper working of the Site or any other User’s use of the Site, including through abuse of server capacity;

(vi) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, algorithms of the Site or any software or data related to the Site, provided that reverse engineering is prohibited only to the extent such prohibition is not contrary to applicable law;

(vii) sell, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Site or any underlying software of platform;

(viii) bypass any measures Unblock or its subcontractor may use to prevent or restrict access to the Site (or other accounts, computer systems or networks connected to the Site);

(ix) scan or test for vulnerability of the Site or related products and services without Unblock’s prior written consent;

(x) use the Site in violation of any applicable local, state, national and EU laws, treaty or regulation, including any export control, sanctions regulations or other applicable laws and regulations, or a third party’s proprietary or contractual rights.

(xi) tamper with or circumvent the security systems included in the Site, the Services or the Flows.

3.4 Abuse by the User

Unblock, at its sole discretion, reserves the right to immediately suspend, restrict or terminate the User’s access to the Site if the User violates any of the restrictions under Article 3.3, any applicable regulations or Unblock’s instructions.

4. Services

4.1 General

The Services offered on the Site are limited to those expressly available on the Site. Unblock does not guarantee the availability or inclusion of any other services, whether advertised or not, or any other services offered by third party providers.

4.2 Services to Users

Users acknowledge and agree that (parts of) Services available on the Platform may be integrations of software, tools or services owned by third parties. In addition to these Terms, these Services may therefore be subject to the terms and conditions of such third party service providers.

The Services as defined in these Terms or made available at the time of the User’s  registration to the Site may change, evolve, be updated, expanded, deleted or (temporarily) suspended or unavailable at any time, for technical, commercial or contractual reasons attributable to the third party service providers. Unblock cannot be responsible for any decisions made by third party service providers regarding their own software, tools and services.

4.3 Services to Builders

Builders acknowledge and agree that the part of the Platform that allows for the building of Flows is an integration of a third party tool owned by Workato Inc., and that they are bound by Workato’s terms and conditions available here , if they use the Platform to build Flows.

5. Intellectual property

5.1 Content of the Site

The Site and its contents, as well as all content that is made available via the Services to the User by Unblock, including software, images, graphics, logos, documents, texts, slogans, user content and other information (“Content”), as well as all intellectual property rights related thereto (including copyright, database rights, trademark rights) and other rights, are the exclusive property of Unblock or its licensors. Subject to compliance with these Terms and, if applicable, payment of any fees, Unblock grants the Users a limited, non-exclusive, non-transferable, non-sublicensable license to access and make use of the Services.

The User is not allowed to copy, display, republish, translate, offer, transfer, or distribute in any way any of the Content, except as expressly permitted in these Terms or explicitly authorized in writing by Unblock or its licensor.

The User undertakes not to alter, destroy, obscure or remove any copyright or other proprietary notices, labels or marks appearing on or incorporated into all or any part of the Site.

Any use of the Content without right or not in accordance with this clause shall constitute an infringement and may result in civil and/or criminal proceedings.

Intellectual property rights related to Flows are regulated in Section 2.

5.2 Use of trademarks and logos

Use of Client Trademarks and Logos: The Company is granted permission to display the trademarks and logos of its clients on its website as examples of clients served, subject to the following conditions:

(i) The Company shall use the logos solely for the purpose of showcasing its client base and illustrating its experience and expertise.

(ii) The logos shall be used in a professional manner and in accordance with any branding guidelines provided by the respective clients.

(iii) The Company shall not imply any endorsement or partnership by the clients beyond the scope of the services provided.

Use of Client or Prospective Client Trademarks and Logos: The Company may use the trademarks and logos of clients or prospective clients for pitching purposes, in order to present personalized/customized product or service offerings. This usage is restricted to private presentations and communications with clients and prospective clients and shall not extend to public display or publication.

Confidentiality: The Company shall treat all trademarks and logos and related information received from clients and prospective clients as confidential and shall not disclose or share such information with any third parties without prior written consent.

Intellectual Property Rights: Nothing in this clause shall be construed as granting the Company any ownership rights or licenses over the trademarks and logos of the clients or prospective clients.

Termination of Usage: The clients and prospective clients reserve the right to request the removal of their trademarks and logos from the Company's website or any other materials upon written notice. The Company shall comply with such requests within a reasonable delay.

5.3 Specific provisions for Builders

Pursuant to Article 4.3, Builder acknowledges and agrees that

(i) it does not have the right to sell the Platform as a stand-alone product and shall not permit Unblock or Workato competitors or individuals acting on behalf of a Unblock or Workato competitor, to access the Platform. The Platform may not be accessed for any benchmarking, comparative or competitive purposes.

(ii) Unblock committed to grant to Workato a worldwide, royalty-free, fully sublicensable, non-exclusive license to use the data transmitted and processed through the Platform solely for the purposes of providing the Platform to Unblock and Builders and fulfilling its obligations. This data does not include non-identifiable and aggregated data, statistics and metrics derived from Unblock’s and Builder’s activities, as well as records of Unblock’s and Builder’s usage of features and functionality within the Platform compiled by Workato in connection with Unblock’s and Builder’s usage of the Platform.

(iii) Workato will compile the following data: (i) statistical and other information related to the performance, operation and Unblock’s use of the Platform, and (ii) data related to identifiable Customers’ usage of features and functionality within the Platform, to the exclusion of all data processed on the Platform, for providing services and creating statistical analyses and for research and product development purposes. Workato will own and retain all right, title, and interest in and to this data.

For the purpose of this provision, “Recipes” means a set of commands to the Platform that request the Platform to carry out certain actions across software applications based on the occurrence of a designated trigger event and “Connectors” allow the transfer of data between software applications through the Platform by using APIs. Recipes and Connectors created by Builder are private by default, which means that only Builder has access to such Recipes and Connectors in its account. Neither Workato, nor Unblock will not resell, reuse or distribute, or permit any third party to resell, reuse or distribute, any private Recipe or any private Connector created by Builder. Builder can decide (in its sole discretion) to share the private Recipes and private Connectors with other Workato or Unblock users by marking them “public” and Builder grants Workato and Unblock an irrevocable, perpetual, transferable, sublicensable and worldwide license under any rights Builder has in those Recipes and Connectors that are marked public, to view, use, copy, modify and distribute those Recipes and Connectors. Those Recipes and Connectors will become part of the broader community Recipes and Connectors in the Platform and the platform hosted by Workato. Customer agrees that it will not assert any claim against Workato, Unblock or any Workato or Unblock users for infringement or misappropriation of any Recipes or Connectors which are similar to, or the same as, any Recipes and Connectors created by Builder.

6. Data protection

6.1 Cookies

Unblock’s cookie policy is available here .

6.2 Unblock as data controller

Unblock collects and processes the User’s personal data, such as contact and registration data (“User Contact Data”), as controller for customer management, access to the Services, invoicing, etc. in the context of the execution of the Services based on the contract with the User. Based on its legitimate interest, Unblock also processes metadata about the use of the Site, Platform, Services, Marketplace by the User (“User Metadata”) for the purposes of improving the services and user experience, research and development and the detection of abuse and fraud.

User Contact Data and User Metadata are processed by Unblock in accordance with its privacy policy.

6.3 Unblock as data processor

When the use of the Services or Flows involves the transfer by the User to Unblock of personal data, such as first and last name, e-mail address,… of the User's own customers (“User’s Customer Data”), Unblock processes the User’s Customer Data as a processor and in accordance with the data processing agreement between Unblock and the User’s company available here.

7. Exclusion of warranty and liability

7.1 Legal guarantee

Under applicable law, the User acting as a consumer has a two-year legal guarantee of conformity with regard to purchased digital content or services. This may apply to Services or Flows purchased on the Site.

7.2 Exclusion of warranty

The Site and Services are provided “as is”. To the extent permitted by law, Unblock disclaims all other warranties of any kind, express or implied, including, without limitation, the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose. Unblock does not warrant that the functions contained in the Site will meet any requirements or needs the User may have, or that the Site or Services will operate error-free, or in an uninterrupted manner, or that any defects or errors in the Site or Services will be corrected, or that the Site or Services are compatible with any particular platform.

Unblock does its best to keep the Site free of viruses, but cannot guarantee that it is free of them. It is the User’s responsibility to have adequate protection against viruses.

7.3 Exclusion of liability

Except in case of gross negligence or intentional misconduct of Unblock, in no event shall Unblock be liable to the User or any third party for any indirect or consequential damages (including, without limitation, special, punitive or exemplary damages) arising out of the use of the Site or the inability to use the Services, or for any claim by any other party.

Unblock cannot be held responsible for any damage to the device with which the User has used the Site or Services or for any loss of data resulting from the use of the Site or the Services.

7.4 Hyperlinks

The Site may contain hyperlinks to other websites. Unblock cannot be held responsible for any damage resulting from the use of information contained on these websites and/or pages of third parties. Unblock is in no way responsible for any consequences resulting from the visit, consultation or use of these websites, the content or the privacy policy of a website to which a link provided by Unblock refers.

Unblock only facilitates the access to these websites without assuming any responsibility whatsoever for their content. The decision to visit websites provided as hyperlinks by Unblock is the sole responsibility of the User and he/she assumes full responsibility for them.

The presence of a hyperlink to the website of another company could not be interpreted as proof that this company is a related company to Unblock in the sense of the Belgian Code of Companies and Associations or that a joint venture or a commercial agency relationship exists between this company and Unblock.

7.5 Third party services

Any third party software, service, app, or other products used as part of or in connection with the Services are subject to the third party’s own terms and conditions. Unblock is not responsible for third party products and shall not be liable for any damages arising from the use of such third party products.

7.6 Indemnification

User agrees to indemnify, defend and hold Unblock harmless from any claim, suit, action or other proceeding brought against Unblock based on or arising out of a claim that any content or material User has built or distributed through the Site or any use User has made of the Site violates these Terms.

Unblock will defend and indemnify and hold the User harmless from and against any liabilities, claims, and expenses awarded by a court or agreed to pursuant to a settlement agreement that arise from a third party claim, suit or proceeding brought against the User for infringement or misappropriation of such third party’s intellectual property rights as a result of User’s authorized and lawful use of the Site under the Terms, provided that:

(i) the User promptly notifies Unblock in writing of such claim;

(ii) Unblock has sole control of and the User reasonably cooperates in all respects in the defense of each such claim and all related settlement negotiations and the User does not make any admission or disclosure or otherwise take any action prejudicial to Unblock; and

(iii) such claim does not relate to act of the User, including (without limitation) a change in the Services, a combination of the services with other materials, products or software not developed and supplied on Platform (including User’s own services), or failure to install an update where installation would have prevented the cause of the infringement, or any breach of these Terms or any Unblock’s rules or instructions by the User, or if the User continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement.

In that case, Unblock may (i) obtain for User the sufficient license rights to continue to use the Platform, (ii) replace or modify the Platform, as applicable, to make it non infringing; or (iii) only if neither of those options are reasonably practicable, terminate the agreement and provide a pro-rata refund for any unused, prepaid fee.

7.7 Unauthorized access

Each User is responsible for the creation, storage and use of his/her login, verification email and password which are strictly personal to him/her and cannot be shared with third parties.

Unblock shall not be liable for any unauthorized use or abuse of the User’s username or password, or for any unauthorized access.

Any use of the Site with these login and password is deemed to have been made by the User himself. If the User has reason to believe that his login and password have been misused, he must inform Unblock immediately.

7.8 Limitation of liability

To the extent permitted by applicable law, the maximum total liability of Unblock shall in no case exceed the amounts paid by the User to Unblock for registration and during the period of 12 months preceding the first incident that caused the damage. This limit applies irrespective of the type of liability in question (contractual, extra-contractual, personal data protection) and applies even in case of gross negligence.    

8. Termination and suspension of services

Users have the right to stop using the Site, delete their account or terminate their registration at any time and without charge.

Unblock reserves the right to suspend, withdraw or discontinue access to the Site (or any part or Service thereof), for any reason and at any time. Unblock shall not be liable to the User or to third parties for the deletion, permanent or temporary suspension or discontinuation of all or part of the Site.

In case of termination of the contract by User or permanent discontinuation of the Site, Users will have the right to download or retrieve free of charge any content provided or created by the User on the Site within a 30-day period following the notice of termination or discontinuation. After the 30-day period has expired, the content will no longer be available and Unblock will have no obligation to provide it to the Users.

Unblock will use reasonable efforts to perform any maintenance operation at quieter times and to inform Users of the maintenance periods.


9. Force majeure

If Unblock is unable to fulfil its obligations towards the User due to force majeure, its obligations are suspended for the duration of the force majeure.

Force majeure events are all circumstances beyond the control of Unblock that make it completely or partially impossible to fulfil our obligations. Such events include strikes, measures imposed by the authorities, fire and floods, disruptions in the supply of energy, communication networks or communication systems and computer viruses.

10. Modifications

Unblock has the right to update and modify the Site and Services at any time, without cost to the User, in particular to improve the user experience and security or to correct bugs and defects.

Unblock reserves the right to change any of the terms and conditions contained in these Terms, at any time and at its sole discretion, by posting a notice of change or new Terms on the Site. It is the User’s responsibility to regularly review these Terms. Continued use of the Services after any change constitutes User’s acceptance of such change. Unblock assumes no obligation to notify the User of any changes to the Terms.

11. General provisions 

If, for any reason, any provision of these Terms is declared invalid, void or unenforceable, then such declaration shall not affect the validity of the remaining provisions. In such a case, the provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

Failure or neglect to enforce any provision of these Terms shall not constitute a waiver of such provision.

Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between Unblock and Users, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

12. Applicable law 

These Terms are exclusively governed by Belgian law. Any dispute in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels (Belgium), without prejudice to Unblock's right to sue the User for unpaid invoices or infringement of intellectual property rights before the courts of the User’s domicile.

Users acting as consumers can refer disputes to the European Commission’s Online Dispute Resolution platform ( However, Unblock is not committed to, nor is it obligated to, resolve disputes before an alternative dispute resolution entity. 

13. Applicability

This Section 2 governs access to and use of the Unblock marketplace and purchase and use of Flows and applies in addition to Section 1. In case of contradiction, the specific provisions of Section 2 prevail.

Users acknowledge and agree that their rights and obligations may vary depending on whether they are Customers or Builders.

The Marketplace is accessible to registered Users in accordance with Section 1, without prejudice to Unblock’s right to provide a different or additional login to access the Marketplace as a Builder.

14. Contracting party

Flows can be built by Unblock or by Builders. A Flow licensed by Unblock is an “Unblock Flow” and a Flow licensed by a Builder is a “Builder Flow”.

In all cases, the Customer acting as a consumer will be protected by the applicable consumer law when purchasing Flows on the Marketplace.

14.1 Unblock Flows

Flows built by Unblock are accessible and are marked as such in the Marketplace. In case of purchase of an Unblock Flow, the contract is concluded between Unblock and the Customer. 

14.2 Builder Flows

Unblock allows Builders to list and sell their Flows on the Marketplace. The identity and legal status of the Builder will be indicated for each Flow on the relevant description page, based on the Builder’s declaration to Unblock. Unblock is neither the buyer nor the seller of Builder Flows but provides a service where Customers and Builders complete and finalise their transactions. The sales contract is concluded exclusively and directly between the Builder and the Customer. Unblock does not transfer ownership or licensing rights of the Builder Flows to the Customer.

Unblock has no control over the quality, safety or legality of the Builder Flows offered for sale, the truthfulness or accuracy of the content or listings of the Builders, the ability of the Builders to sell their Flows or the ability of the Customer to pay for the Flows.

The Builder is responsible for the content, warranties and aftersales services and for any claims or other problems arising from or in connection with the Builder Flow, subject to local law.


15. Sale and purchase of flows

15.1 Conditions of offer for sale

Any Builder listing flows for sale must agree to abide by any listing rules and the selling practices regulations and acknowledges and accepts that :

  • it is responsible for the accuracy of the content and legality of the Flows offered for sale in accordance with the listing rules and the selling practices regulations;

  • there may be a delay between the time the Builder lists its Flows and the time the Flows appear in the Marketplace or in the search results;

  • content that violates any Unblock rule will be removed, edited or hidden at Unblock’s sole discretion;

15.2 Conditions of purchase

In order to make a purchase on the Marketplace, the Customer must have a valid account and be at least 18 years old.

Any Customer purchasing Flows agree to:

(i) abide by the rules for Customers, if any;

(ii) read the entire advert before purchasing the Flows;

(iii) enter into a legally binding contract to purchase a Flow when committing to purchase the Flow on the Marketplace.

15.3 Rankings

When determining how to order the Flows in search results, the main parameters used to determine the order of the Flows in the search results of the Martketplace are popularity of the Flows in the Marketplace. These main parameters deliver the most relevant results to customer search queries.

15.4 Order process

To purchase Flows on the Marketplace, the Users must add the Flow of their choice to their shopping cart, follow the order process, and pay for the order (payment method of choice). The Customers will have the opportunity to check their order before submitting it. Once the order has been placed, the Customers will receive a web order number and an order confirmation e-mail.

Neither the web order number nor the order confirmation e-mail constitutes acceptance of the order, it is only an acknowledgement of receipt. The purchased contract is formed as soon as the Customer has received the acceptance of the order by Unblock or the Builder.

15.5 Right of withdrawal

The Customer acting as a consumer has in principle a statutory right of withdrawal when purchasing Flows on the Marketplace. However, when purchasing the Flows, the Users agree that this Flow is made available to them immediately and thereby expressly waive their statutory right of withdrawal.

16. Payment

16.1 Price and payment terms

The prices and availability of any Flow displayed on the Marketplace may be changed at any time before purchase by the Customer. All prices displayed on the Marketplace are inclusive of VAT and any other taxes.

To proceed with the purchase of Flows on the Marketplace, Unblock provides the Customers with different payment processing systems as indicated on the Marketplace. Unblock reserves the right to add or remove available payment processing systems at any time. Customers shall comply with any applicable terms of use governing the use of a particular payment processing system.

In case of payment by debit or credit card, Unblock reserves the right to verify the identity of the card holder. Unblock may block an amount up to the total amount of the Customer’s order on the User’s bank account. In the absence of authorization from the card issuer, the Customer must choose another method of payment. The credit card will be debited only after the order has been accepted.

16.2 In-flows payments

Licensors may offer products, services, content or other extra functionalities in their Flows. These in-flow purchases are subject to separate purchase terms and payment terms as provided by Licensor and are not subject to these Terms.

17. Flows

17.1 IP rights on Flows

Flows made available through the Marketplace are licensed (nontransferable license to use) to the Customer, subject to its prior acceptance of Unblock license terms or the Builder’s license terms, if applicable.

The terms of the license terms will govern any content, materials, or services accessible from or purchased within the Flow as well as upgrades provided by Licensor that replace or supplement the original Flow.

Except as provided in the license terms, the User

(i) may not distribute or make the Flow available over a network where it could be used by multiple devices at the same time;

(ii) may not transfer, redistribute or sublicense the Flow except as expressly permitted in these Terms or if the license terms;

(iii) may not copy (except as permitted by these Terms and the license terms), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Flow, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Flow);

(iv) agrees that licensor may collect and use technical data and related information, including but not limited to technical information about the device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of updates, support, and any other service related to the Flow. Licensor may use this information, excluding any personal data, to improve its products or to provide services or technologies to the Customer.

17.2 Warranties and liabilities

Without prejudice to the legal guarantee referred to under Article 7.1, the Customer expressly acknowledge and agree that use of the Flow is at its sole risk. To the maximum extent permitted by applicable law, the Flow and any services performed or provided by the Flow are provided “as is” and “as available” without warranty of any kind. Licensor hereby disclaims all warranties and conditions with respect to the Flow and any services, either express, implied, or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, and of noninfringement of third party rights. No advice or information obtained by or through the Flow shall create any warranty on behalf of the the Licensor.

To the extent not prohibited by law, in no event will Licensor be liable for any incidental, special, indirect or consequential damages, including, without limitation, damages for loss of profits, corruption or loss of data, inability to transmit or receive data, business interruption, or any other commercial damage or loss, arising out of or in connection with any use or inability to use the Flow.

The compensation for damage that the Customer can claim from the Licensor shall never exceed the amount that was invoiced to the Customer for the purchase of the Flow or during the last twelve months.

The Flow may enable access to Licensor’s and/or third party services and websites whose use is at the sole risk of the Customer. Licensor is not responsible for examining or evaluating the content or accuracy of any third party services, and shall not be liable for any such third party services.

18. Rating and reviews

The Marketplace may include the functionality for Users to send or post comments, ratings or reviews, including photos (“User Review”). Unblock reserves the right to remove any User Review that violates the posting rules as described below and invites Users to report non-compliant User Review via the report function or per email.

User Reviews may not contain:

(i) any objectionable, abusive, unlawful, insulting, denigrating, misleading, inaccurate or prejudicial content;

(ii) content for which the User does not have permission or license to use and/or which infringes the (IP) rights of any third party;

(iii) spam or link to personal, private or confidential information about third party.

In addition, User may not:

(i) request personal information from other Users;

(ii) publish, modify or delete a User Review in exchange for any type of compensation or benefit;

(iii) post a dishonest, abusive, harmful, misleading or bad faith User Reviews, or a User Review not relevant for the Flow;

(iv) impersonate any person or falsely claim any affiliation with a person or entity;

(v) in general, plan or engage in any illegal, fraudulent or manipulative activity.

User grants Unblock a worldwide, royalty-free, non-exclusive license to use the User Review published on the marketplace or submitted directly to Unblock. Unblock does not monitor or verify that the Users have purchased a Flow before submitting User Review about that Flow.